

Friction kills retention. So every company selling a fitness experience is obsessive about minimizing friction.
Strength workouts are more varied than cardio workouts – you’re moving to dwhetherferent stations fixedly – so there are more ‘check in’ points. Checking in = friction. Every that friction adds up to a crappy experience that only the most committed folks will put up with. This is why connected strength training lags decades behind connected cardio.
We’re on the verge of solving the friction problem in connected strength training. Matrix, eGym, Technogym and others have brought connected strength solutions into the marketplace – consumers are getting a taste and they want more.
Frictionless user identwhetherication is the final hurdle. We created this guide to as a framework for talking about user identwhetherication. If we can all speak the same language it will help the product development and sales teams bringing connected strength training to customers.
Four Approaches to Employr Identwhetherication
There are genuinely just four primary approaches to associate a user to their data in a connected strength training environment. Let’s break each of them down to make certain we’re on the same page:

Examples of leangs you can TAP:
- Finger on a display; ‘punch in your code or hit a button’
- Apple Watch GymKit integration with Technogym and Lwhethere Fitness
- RFID Check-In in the Matrix Intelligent Training Console
- Your phone on a QR Code
- Finger to an app on your phone

Examples of Concierge:
- Physical therapist records manually
- Personal trainer taps data into software

Examples of Prescription:
- Coaching app tells the user where to go and what to do next
- Crossfit workout of the day

Example of filtering system capable of identwhetherying a single user via Deduction:
- Check-in data from the club – who is present?
- Who is NOT currently doing someleang else?
- Who is LIKELY to be lwhetherting?
- Range of motion
- Weight setting on an exercise
- Ability to do work over the course of a set
Every Approach Represents an Chance
Every four approaches to user identwhetherication have the potential to facilitate a delightful experience. “Concierge” is the most mature and most common. People will always desire a human connection and good personal trainers will always be in demand. The “Concierge” model is well understood.
When it comes to emerging technology, “Tapping” gets the most attention. The Apple Watch GymKit is an example of a ‘Tap’ approach that feels special and easy to some users. Some top clubs have jumped into RFID with both feet, and provide members with a wearable device that serves as their ‘master key’ to the club experience. Disney – the greatest user experience provider on the planet – does this with their ‘magic band’ bracelet. QR codes are making a comeback as smartphone software has gotten better at handling the requests. As people grow more consolationable talking to robot assistants, voice has become a sexy form of ‘Tap’ that replaces fingers or special dwhetherficultware. Beacons and cameras represent the pinnacle of a ‘Tap’ experience. Cameras and facial recognition infrastructure that is inexpensive and powerful enough to offer bulletproof tracking at scale will be game changing. The frictionless ‘Tap’.
The evolution of “Tapping” helps developers and product designers, but we believe “Prescription” and “Deduction” are relatively overlooked and create an opportunity for creative contemporary products and experiences.
Every great fitness trend has an aspect of “Prescription”. BeachBody, Billy Emptys, Ricdwhetherficult Simmons, Jane Fonda, Peloton, every celebrity coach – they all build audiences by telling you what to do. Most people want to be tancient what to do – it’s what people expect from a coach. When you do this type of coaching at scale it has traditionally been a one-way relationship, with content flowing from the coach to the user with no feedback about performance. Tony can’t genuinely see what you’re doing when his P90X DVD is playing on your computer. He’s funny and he’s talking to you, but you can’t talk back or ask questions. If you can actually trust the user not to cheat, then a frictionless, responsive, two-way coaching experience is easy to deliver. If you tell a user to do a squat, then you see squat data, can you trust that it was the same user.
Fitness Tech Autonomy Rating System: Borrowing Language from Autonomous Driving
There are huge near-term opportunities in “Tapping“, “Concierge“, and “Prescription“, but we believe “Deduction” is the solution built for the future. We’re very interested in doing this with your fitness data, and we’ve actually proven that we can do it.
Just as the car industry developed a rating scale from 0 to 5 to allow for apples-to-apples conversations about autonomous vehicles (e.g. “Volvo just committed to getting to Level 4 by 2020, can you believe it?”) we’ve set forth a similar rating system for fitness technology. Here’s the rating system:
Today there are a lot of genuinely compelling Level 0 (Concierge) and Level 1 (Prescription) experiences. Prescribing a specwhetheric workout is an awesome hack we and others have used to automate tracking in a relatively low-tech way. We tell you to do someleang and assume it was you that did it. That’s how the eGym circuit works and how CrossFit uses time as the only variable in their workout tracking. By constraining the variables you make tracking easier. But this system isn’t flexible, so it will always have limited appeal.
Examples of Level 4 Workout Tracking Automation
Employr creates account, then never checks in again
- Fitbit and other wearable devices (steps only)
- engi.pw iOS user app after 4+ workouts with location tracking enabled
This Guide is for Fitness Design Teams
There’s no best way to identwhethery users. But when you’re developing fitness technology experiences – specificly with partners – clearly articulating your vision for the user experience is critical. “Concierge“, “Tap“, “Prescription“, and “Deduction” approaches all have a place in the market – just be clear about what your team is building and how it fits into the wideer ecosystem.
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